Rosan Agbajoh

Knowledgeable on ERISA, but communication could be clearer

I hired Rosan Agbajoh at Withers to assist with a complex employee benefits issue for our small business. We were navigating a compliance audit related to our 401(k) plan, and I was initially impressed by Rosan's credentials, including her recognition in Employee Benefits (ERISA) Law. Her technical knowledge of the regulations was evident, and she correctly identified the key areas we needed to address to satisfy the Department of Labor. The outcome was ultimately satisfactory. However, the process felt somewhat disjointed. There were periods where communication was slower than I would have preferred, with updates often coming only after I prompted. While her analysis was thorough, explanations of our options sometimes leaned heavily into legal jargon, making it challenging to feel fully empowered in decision-making without repeated clarification. For straightforward ERISA compliance, her expertise from the University of San Francisco and her firm's resources are solid. My experience was competent, but I expected a slightly more responsive and client-focused approach given the recognition and the firm's reputation. It was adequate for our needs, though not exceptional.