Troy Lewis

Competent on construction law, but communication was inconsistent

I hired Troy Lewis from Holding Redlich to assist with a contract dispute involving a commercial subcontractor on a warehouse project here in Charlotte. With his 11 years of experience and recognition in construction law, I was confident in his technical ability to handle the matter. Indeed, his knowledge of infrastructure law and the nuances of our contract was evident during our consultations. He successfully negotiated a settlement that avoided litigation, which was our primary goal. However, the experience was mixed. While the outcome was satisfactory, there were noticeable delays in receiving responses to emails, sometimes taking several business days. This created some anxiety during a time-sensitive negotiation. Additionally, the billing process felt somewhat opaque at times, with invoices lacking detailed breakdowns for certain tasks. Troy is clearly an expert in his field, as his awards suggest, and he achieved the core legal objective. For straightforward matters where immediate responsiveness isn't critical, he is a solid choice. For clients who prioritize constant communication and very clear, proactive updates, there might be a gap between expectation and reality.