Tess Layton

Competent on defamation case, but communication was inconsistent

I engaged Tess Layton at Reynolds Mirth Richards & Farmer LLP for a sensitive matter involving online defamation. My business was being harmed by false statements on a local review site, and I needed counsel familiar with the intersection of media law and reputation management. Tess's background, including her recognition in Defamation and Media Law by Best Lawyers, was a primary factor in my choice. Her legal analysis of the posts and her initial strategy for a cease-and-desist letter were sound and professionally delivered. However, the experience was mixed. While she clearly knows the law, there were significant delays in receiving responses to my emails, sometimes stretching over a week, which added to my anxiety during the process. The outcome was ultimately satisfactory—the offending content was removed—but the journey felt more stressful than necessary due to these communication lapses. For straightforward legal work, she is capable, but managing client expectations and maintaining consistent contact could be improved. Her expertise in this niche area is evident, but the client service aspect felt merely adequate.