Shelby Hecht

Competent on insurance claim, but communication was inconsistent

I hired Shelby Hecht at Goodwin to handle a complex dispute with my homeowner's insurance provider after significant water damage. Her knowledge of insurance law was evident, and she successfully negotiated a settlement that was fair. I appreciated her grounding in the specifics of Massachusetts law and her recognition in that field was a factor in my choice. However, the experience was mixed. There were periods where responses to emails took several days, which added to my stress during the process. While the legal outcome was satisfactory, managing client expectations around timelines and updates could be improved. For a straightforward insurance matter, Shelby is capable, but be prepared to follow up proactively. Her one year of focused experience shows promise, but the client service aspect feels like it's still developing.