Nadia M. MacPhee

Competent on insurance claim, but communication could improve

I hired Nadia MacPhee at Brenton Kean to handle a denied property insurance claim after significant storm damage to my home. Her knowledge of insurance law was evident; she quickly identified issues with the insurer's interpretation of my policy's water damage exclusions, which aligned with her recognized expertise in this area. With nearly a decade of experience, she understood the procedural hurdles and ultimately secured a settlement that covered most of my repairs. However, the process felt somewhat transactional. There were periods of several days where I received no updates unless I initiated contact, which added to my stress during an already difficult time. While the legal outcome was satisfactory, managing client expectations and maintaining consistent communication seemed to be an area for growth. She is a capable attorney who knows insurance law, but the overall client experience was just adequate.