Monica H. Khetarpal

Competent employment counsel, but communication could improve

I engaged Monica Khetarpal at Jackson Lewis for a sensitive workplace investigation matter. My company was facing an internal complaint that required a thorough and legally sound process. Monica’s background in employment law management was evident; she provided a solid framework for the investigation and her advice on navigating potential litigation risks was precise. Her recognition in labor and employment law is well-deserved from a technical standpoint. However, the experience was somewhat mixed. While the final work product was reliable, there were periods where communication lagged. Responses to non-urgent emails sometimes took several days, which created minor anxiety during a stressful situation. Additionally, the process felt somewhat more rigid and less collaborative than I had hoped. For straightforward employment law guidance, Monica is a capable attorney with the firm's reputable backing. For clients who prioritize frequent touchpoints and a more fluid advisory relationship, setting very clear expectations upfront would be advisable. She handled the core legal issue competently, but the overall client service experience was just adequate.