Mark Chavez

Competent in complex litigation, but communication was inconsistent

I engaged Mark Chavez at Matthews & Associates in Houston after being affected by a widespread pharmaceutical issue. His recognition in mass tort and class action work was a primary reason for my choice, and in that arena, his competence is evident. He demonstrated a clear understanding of the complex procedural landscape and his four years of focused experience in this niche showed during our strategy discussions. The firm's resources for this type of litigation are substantial. However, my experience was mixed on the client management side. While Mark was knowledgeable, there were periods where communication lapsed, making it difficult to get status updates without multiple follow-ups. Wait times for returned calls or emails were sometimes longer than expected, which added to the stress of an already difficult situation. My expectations regarding the pace of the litigation and my role in certain decisions were not always clearly managed from the outset. He is undoubtedly a sharp attorney in his field, as his recognition by Best Lawyers suggests, and I believe he handled the legal complexities well. For someone who needs a capable lawyer for a plaintiffs' mass tort and can be patient with the backend process, he is a reasonable option. My three-star rating reflects solid legal expertise paired with room for improvement in client relations and proactive communication.