Marie-Hélène Jolicoeur

Competent on the case, but communication could be improved

I hired Marie-Hélène Jolicoeur at Lavery de Billy LLP after a workplace injury left me with a complex workers' compensation claim. Her five years of focused experience in this area were evident; she understood the medical and procedural nuances immediately and was recognized in this field, which gave me confidence. The case itself was handled professionally and we achieved a settlement that addressed my lost wages. However, my experience was a mixed bag. While the legal strategy was sound, there were often significant delays in getting responses to my emails or calls, sometimes stretching over a week. This created unnecessary anxiety during an already stressful time. Setting clearer expectations about timelines for updates would have made a substantial difference. For straightforward legal work, she is certainly knowledgeable and gets the job done. But if you value frequent, proactive communication and detailed hand-holding throughout the process, you might find the service merely adequate, as I did. She is a capable attorney who secured the necessary result, but the client experience felt transactional at times.