Marie-Anaïs Sauvé

Competent on the case, but communication was inconsistent

I retained Marie-Anaïs Sauvé of Sylvestre Painchaud et Associés to represent me in a consumer fraud class action related to a defective financial software product. Her recognized expertise in class action litigation, as noted in her Best Lawyers recognition, was evident in her grasp of the procedural complexities. She was diligent in her analysis of the opt-out provisions and the potential settlement framework. However, as a client, I found the experience to be a mixed bag. While her legal work on the filings seemed thorough, proactive communication was lacking. There were several instances where I had to follow up multiple times over a week or two to get updates on basic procedural milestones, which created unnecessary anxiety. For a case that moves as slowly as a class action, clear and consistent client updates are crucial. Her one year of focused experience in this niche is promising, and she clearly knows the law, but the client service aspect feels like it's still developing. The outcome for my specific claim is still pending within the larger action, so I can only speak to the process. She is a capable attorney, but managing client expectations and maintaining a steady flow of information would elevate her practice significantly.