Josephine Hsu

Competent on regulatory matters, but communication could improve

I engaged Josephine Hsu at Keller and Heckman LLP for guidance on a local business licensing issue that had some overlap with broader regulatory compliance. Her educational background from The George Washington University Law School was evident in her solid grasp of the administrative law framework. She correctly identified the relevant DC regulations and her recognition in that field seems well-founded. The advice she provided on navigating the specific agency process was technically sound and ultimately helped resolve our immediate problem. However, the experience felt somewhat transactional. There were noticeable delays in email responses, sometimes taking several business days for a brief update, which added unnecessary stress during a time-sensitive filing period. While I never doubted her legal competence, the client service aspect felt just adequate. For straightforward regulatory guidance where you are not in a rush, Ms. Hsu is a capable attorney. For matters requiring more frequent touchpoints or strategic partnership, you might find the communication pace lacking. I left with my issue resolved, but without the feeling of a proactive advisor.