Douglas Clifton

Competent and knowledgeable, but communication was inconsistent

I hired Mr. Clifton after a significant car accident in Jacksonville left me with substantial medical bills and lost wages. With his 18 years of experience and recognition in Personal Injury Litigation - Plaintiffs, I felt confident in his expertise, which was evident in his strategic handling of my case. He clearly understands the nuances of Florida personal injury law, and his background with Edwards & Ragatz PA provided solid support. The settlement we ultimately reached was fair and addressed my primary financial concerns. However, my experience was mixed. While Mr. Clifton was thorough in our initial consultations and during key negotiations, there were periods where communication lagged. Responses to emails sometimes took several days, and updates on case progress felt sporadic, requiring me to follow up. For a client navigating a stressful recovery, this created unnecessary anxiety. His legal work is undoubtedly competent, as his recognition by Best Lawyers suggests, but the client service aspect felt merely adequate. If you prioritize a hands-off approach and trust in the eventual result, he is a solid choice. If you value frequent, proactive communication, you may find the experience frustrating.